Terms of Service

This Terms of Service govern your use of qelzix.com. By using the site, you agree to these terms. If you do not agree, do not use the site.

1. Provider Information

In accordance with the Law of Ukraine 'On Electronic Commerce' No. 675-VIII of 03.09.2015, we provide: qelzix.com, PE, EDRPOU 33924152, Business Center 'Horizon', 15 Khreshchatyk St, Kyiv, 01001, Ukraine. Email: contact@qelzix.com, Phone: +380 676 115 9514. VAT: single tax payer; VAT optional. Legal representative: Sara Costa, Managing Director.

2. Agreement

We provide services as described on the site. By ordering, you accept these terms, the Public Offer (Offer), Privacy Policy, and Cookie Policy.

3. User Obligations

You agree to use the site lawfully, not provide false information, and not interfere with its operation. Advertising content complies with the Law of Ukraine 'On Advertising' No. 270/96-VR of 03.07.1996.

4. Orders and Payment

Orders are placed through the site. Contract is concluded upon confirmation. Payment must be made before service, unless agreed otherwise.

5. Refund and Cancellation

Under the Law of Ukraine 'On Consumer Protection' No. 3153-IX of 10.06.2023, you may cancel within 14 days if service not fully performed. Refunds processed within 14 days. Contact contact@qelzix.com.

6. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Our total liability does not exceed the amount paid for the service.

7. Personal Data and Cookies

We process personal data under the Law of Ukraine 'On Personal Data Protection' No. 2297-VI of 01.06.2010. By using the site, you consent to processing as per our Privacy Policy. Cookies are used under the Law of Ukraine 'On Electronic Communications' No. 1089-IX of 16.12.2020. Manage cookies in your browser.

8. Complaints and Disputes

Send complaints to contact@qelzix.com or +380 676 115 9514. You may also complain to the State Service of Ukraine for Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) or the courts of Ukraine.

9. Governing Law

These terms are governed by the laws of Ukraine. Disputes are resolved in Ukrainian courts.

10. Contact

For questions: contact@qelzix.com or +380 676 115 9514.